Complaints Policy

💜 Complaints Policy

TMAWA Ltd –Powered by Kindness, Guided by Integrity

At TMAWA Ltd, we hold ourselves to the highest standards of kindness, professionalism and transparency.

If something hasn’t felt right, we want to hear from you.

Your voice matters and so does how we respond.

📝 How to Make a Complaint

If you wish to raise a concern, please contact us via:

📩 Email: admin@tracystmawawarriorarmy.com📬

Please provide:

• Your name and contact details
• A clear description of your concern
• Any relevant details, documents or screenshots

All complaints are handled confidentially and with respect.

⏳ What Happens Next?

• We will acknowledge your complaint within 5 working days
• A full response will be provided within 21 working days
• If your concern requires longer to investigate, we’ll keep you informed throughout

We aim to resolve every issue fairly, kindly, and thoroughly.

🔄 If You’re Not Satisfied

If your complaint relates to fundraising and you remain dissatisfied with our response, you can contact the Fundraising Regulator:

🌐 Website: www.fundraisingregulator.org.uk📧 Email: enquiries@fundraisingregulator.org.uk📞 Phone: 0300 999 3407

🤝 Our Commitment to You

We will always:

• Listen with care and empathy
• Respond with honesty and fairness
• Learn from feedback and grow
• Treat every person and every concern with respect

Because transparency isn’t just a policy it’s who we are.

🔒 TMAWA Ltd Empowering Kindness, Upholding Trust